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Terms & Conditions

OVERVIEW

  • Mona Electronics LLC (MonaWatch) maintains the monawatch.com Website (“Site”).
  • United Arab of Emirates is our country of domicile
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment
  • The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
  • We will not trade with or provide any services to OFAC and sanctioned countries
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
  • Cardholder must retain a copy of transaction records and monawatch.com policies and rules
  • User is responsible for maintaining the confidentiality of his account

These terms and conditions together with our Privacy Policy, Cookie Policy, Terms of Website Use, Refunds Policy and Delivery Policy tell you information about us and constitute the legal terms and conditions (‘Terms‘) on which we sell any of the goods (‘Goods‘) listed on our website (and all associated pages) (‘Site‘) to you.

www.monawatch.com is operated by Mona Electronics LLC. Any references to “we”, “us”, “MonaWatch”, “monawatch.com” or similar terms are a reference to this entity.

By making a purchase with us, you are agreeing to the Terms and it is your own responsibility to ensure that you are fully aware of these.

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  1. Our Contract With You

1.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Alternatively, you can request that a member of our customer services team places an order on your behalf.

1.2 After you place an order you will receive three emails from us including the following:

1.2.1 An email acknowledging we have received your order (“Order Confirmation“) stating that the order is being processed by our system;

1.2.2 Final email containing the fulfillment confirmation that your order is now on its way.

1.3 When you submit your order and receive an Order Confirmation from us, this does not mean that we have accepted your order, this only means that the order has been successfully received into our system. Following Order Confirmation, we will undertake validity and verification checks. Subject to receiving clear results from such checks, a contract will come into existence between you and us.

1.4 We shall assign an order number to your order and inform you of this in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to your order.

1.5 We may send you an email to say that we do not accept your order. This is typically for the following reasons:

1.5.1 The Goods are not available.

1.5.2 we cannot obtain authorisation of your payment;

1.5.3 we are unable to meet your requested delivery date;

1.5.4 It fails the security checks; or

1.5.5 There has been an error by us in the pricing or description of the goods.

1.6 If we are unable to supply you with the Goods, for example because the Goods are not in stock or are no longer available, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.

1.7 The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that your device’s display will accurately reflect the Goods. The Goods delivered to you may vary slightly from those images.

  1. Our right to vary these terms

2.1 We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.

2.2 Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.

2.3 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive.

  1. Our Liability

3.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the contract.

3.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purpose, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

3.3 We do not exclude or limit in any way our liability for:

3.3.1 Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

3.3.2 Fraud or fraudulent misrepresentation; or

3.3.3 Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

  1. Events outside our control

4.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

4.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation change of law, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

4.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

4.3.1 We will contact you as soon as reasonably possible to notify you; and

4.3.2 Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

4.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Goods.

  1. Other Important Terms

5.1 Risk of loss and damage of Goods is assumed by you from the moment the Goods are delivered.

5.2 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this Site if this happens.

5.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

5.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

5.5 Each of the conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

5.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

5.7 These Terms, together with our current prices and delivery details set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representative about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

  1. Information about us and how to contact us

6.1 Monawatch is owned by Mona Electronics LLC. We are located in Al Sabkha, Deira. Same Building as Royal Prince Hotel.

6.2 If you have any questions or if you have a complaint, please contact us by emailing us at support@monawatch.com.

These terms were last updated October 2020

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