FREE DELIVERY IN UAE ON ALL ORDERS OVER 500 AED
FREE DELIVERY IN UAE ON ALL ORDERS OVER 500 AED

Delivery Policy

Delivery of Watches and Clocks

10 AED delivery fees apply to all orders being placed on the website, unless free delivery is offered via any running promotions mentioned in the checkout or on the announcement bar. Domestic orders will be delivered within 2-5 business days, whereas international shipping might take more than a week at times.

International Delivery

For international delivery and for delivery within KSA, there may be shipping charges. We recommend that you learn more about these in your country prior to placing an order. Please call us on +971 4 2230270 or email us @ support@monawatch.com

Returns Information

All orders paid via credit/debit card will be charged the payment processor fees while initiating the refund. If you are not 100% satisfied with the product purchased, you can return prouct at your own cost and get a full refund, provided you have initiated the return within 14 days from the delivery of the product.

Just make sure to contact us within 2 business days from the day your order is delivered, and ensure that the item is in its original packaging, unopened and in the same condition you received it.

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.

Other delivery information

Please allow additional days for your delivery to take place when there are borders of UAE cities and respective Country Holidays. Also, please allow additional days during our sale promotions i.e. DSF, Summer Promotions and so on.

Payment Confirmation

The customer will receive an email with the confirmation of the payment and the order once the payment is processed by Payment Gateway including the Items in the order, SKU of the item, Unit price and the total amount charged.

Cancellation Policy

Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Once we receive the order returns, the refund payment will be processed within 10-45 working days depending on the issuing bank of the credit card.

 


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Discover how to find the best watch and enjoy exclusive products and offers

Will be used in accordance with our  Privacy Policy

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